This page explains exactly what personal information 89ph collects, why we collect it, how it is used, and what rights you have as a player in the Philippines. Reading this takes less than five minutes and puts you fully in the picture.
Last updated: June 2025
When you create an account on 89ph, we collect the personal information needed to verify your identity, process your transactions, and keep your account secure. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data automatically when you use the platform — such as your device type, browser, IP address, and session activity — to help us detect fraud, improve performance, and ensure the platform works correctly on your device. We do not collect more information than we need, and we do not use your data for purposes beyond what is described in this policy. All data collected from players in the Philippines is handled in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012. If you have questions about what specific data we hold about you, you can reach the 89ph support team using the contact details in the footer of this page.
Your name, date of birth, email, and mobile number are collected at sign-up to create and verify your account. This information is required to confirm you meet the minimum age requirement of 21 years and to keep your account uniquely yours. We use this data to send you important account notifications and to respond to any support requests you raise. Your registration details are stored securely and are never shared with unrelated third parties. You can update your contact details at any time by reaching out to the support team.
When you deposit or withdraw Philippine pesos, we collect the payment method details and transaction records necessary to process your request. This data is used to verify payments, investigate any discrepancies, and comply with anti-money laundering obligations under Philippine law. We do not store full card numbers or sensitive payment credentials on our own servers — these are handled by our regulated payment processing partners. Transaction records are retained for the period required by applicable Philippine financial regulations. Your payment history is accessible to you through your account and to authorised 89ph staff for support and compliance purposes only.
Each time you access 89ph from your mobile browser or any other device, we automatically collect technical information including your IP address, device model, operating system, browser type, and the pages or features you interact with. This data helps us identify and fix technical issues quickly, optimise the platform for the devices most commonly used by Filipino players, and detect unusual activity that may indicate fraud or unauthorised access. Usage data is analysed in aggregate to understand how the platform is being used and to guide future improvements. We do not use this data to build individual advertising profiles or sell it to marketing companies.
In certain circumstances — such as when processing a large withdrawal or when our compliance team flags an account for review — we may ask you to provide a copy of a government-issued ID or other supporting documents to confirm your identity. This is a standard Know Your Customer (KYC) requirement that applies to all licensed gaming platforms operating in the Philippines. Documents submitted for verification are stored securely, used only for the stated compliance purpose, and are not shared beyond what is required by law or regulation. We will always tell you clearly what documents are needed and why before you are asked to submit them. If you have concerns about submitting documents, please contact the support team before proceeding.
Under the Data Privacy Act of 2012, you have clear, enforceable rights over your personal information. Here is what they mean in practice on 89ph.
You have the right to request a copy of the personal information that 89ph holds about you at any time. To make an access request, contact the support team using the email address shown in the footer of this page and clearly state that you are making a data access request. We will respond within a reasonable timeframe and provide you with the information in a clear, readable format. There is no fee for making a standard access request. If your request is complex or you are asking for a large volume of data, we may need additional time and will let you know in advance.
If any of the personal information we hold about you is incorrect, incomplete, or out of date, you have the right to ask us to correct it. This is particularly important for contact details such as your email address and mobile number, which we use to send you account notifications and security alerts. To request a correction, contact the support team and provide the accurate information along with any supporting evidence if relevant. We will update your records promptly and confirm when the correction has been made. Keeping your information accurate also helps ensure that your account remains secure and that payments are processed without delays.
You may request that 89ph delete your personal data and close your account at any time, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. When you request account closure, we will process any eligible remaining balance in accordance with our standard withdrawal policy before closing the account. Data that we are legally required to retain — such as transaction records and identity verification documents — will be held for the minimum period required by law and then securely deleted. We will confirm the outcome of your erasure request in writing. If you are requesting account closure for responsible gaming reasons, please also visit the Responsible Gaming page for additional support options.
In certain circumstances, you have the right to object to the way 89ph processes your personal data, particularly where processing is based on our legitimate interests rather than a legal obligation. If you believe that a specific use of your data is causing you harm or is not justified, you can raise this with the support team and we will review your objection. Where your objection is upheld, we will stop or restrict the relevant processing activity. Please note that some processing activities — such as those required for regulatory compliance or fraud prevention — cannot be stopped even if you object, as they are required by Philippine law. We will always explain clearly why we are unable to comply with an objection if that is the case.
The questions Filipino players ask most often about how their information is handled on 89ph.
Now that you know how your data is protected, creating your free account takes only a few minutes. Join Filipino players already enjoying sports betting, casino-style slots, and VIP rewards — all from your mobile browser with PHP payments.